Bitwerf · Odoo apps

Lost Email Recovery

Incoming emails that match no alias or conversation wait in one queue until you attach them to the right record.

Watch the short demo video

When an incoming email matches no alias and no conversation, Odoo's mail gateway cannot place it: it logs an error, skips the email and nobody ever reads it. Lost Email Recovery keeps each of these emails in a queue instead, with everything you need to see where it belongs, and lets you deliver it to the right record in a few clicks.

What it does

No more lost emails

Emails that match no alias, no conversation and no fallback model are kept in the Lost Emails queue instead of failing in the mail gateway. The same email fetched twice is kept once.

Catchall emails kept too

Emails sent straight to the catchall address are still bounced to the sender as Odoo always does, and a copy is kept in the queue. A setting turns the copy off.

Everything to decide where it goes

See the sender and the matching contact, the recipients, date, message and attachment list, the incoming mail server and the technical headers, and download the original email as an .eml file.

Delivered like a normal incoming email

Route one email or a whole selection to any record with a chatter. It arrives as an incoming email, with its attachments and the right author, and the record's followers are notified.

Create a record from an email

Turn a lost email into a new record of any type that accepts incoming email, the same way an email alias would create it.

Route again

Sent an email to the wrong record? Route it again: the copy moves to the new record, attachments included.

Under control

Only Lost Emails managers see the queue (administrators are managers). Limit the types of records emails may go to, and Odoo's access rights on the target record always apply.

Notifications

Choose users who are notified of every new lost email, by email or in Odoo, as each of them prefers.

How to use it

1. Install the module. Administrators see the Lost Emails menu at once; give other users the Lost Emails Manager right in their user settings.
2. Open Lost Emails. Emails Odoo could not deliver are listed under the To route filter.
3. Open an email, check the sender and the message, and click Route. Pick the record that should receive it, or choose to create a new record.
4. To deliver several emails to the same record, select them in the list and use Actions > Route.
5. Click Dismiss for spam: it leaves the queue and can be put back later.

Screenshots

A lost email with its sender, the message, the attachment list and the original file.

Route the email to an existing record or create a new one from it.

Settings: catchall copies, allowed record types and who is notified.

Need it to work differently?

We build custom Odoo modules and changes to this one at a fixed price, from €950 excluding VAT. Small modules are usually delivered within five working days, tested on your Odoo version. Describe what you need to hello@bizzkitt.ai.

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